Village Animal Clinic
Farmington, MI
(248) 477-0334
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Survey
Survey
1. Which doctor did you visit today?
*
Dr. Kavanagh
Dr. Thompson
Other
Please tell us who helped you?
If you indicated Other in the previous question, please answer this question to the best of your knowledge.
2. How satisfied were you with your visit today at our hospital?
*
Extremely Satisfied - I would refer you to my friends and family
Somewhat Satisfied - I would consider referring you to friends and family
Not satisfied at all - I would not refer to my friends or family
3. Did the staff member up front greet you and your pet when you first arrived?
*
The staff member greeted me and my pet.
The staff member greeted me but not my pet.
The staff member greeted my pet but not me.
The staff member was talking to another client and did not acknowledge me or my pet.
There were no staff member up front to greet me when I arrived.
4. Upon arrival was your pet weighed and placed in a room?
*
Yes! Immediately
I waited < 1 minute before my pet was weighed and escorted into a room.
I waited < 5 minutes before my pet was weighed and escorted into a room.
I waited > 5 minutes before my pet was weighed and escorted into a room.
5. Was our facility appearance clean and organized?
*
Yes!
Somewhat.
Not at all.
6. Was a Health Care plan and costs prepared and presented for your pet during your visit?
*
Yes, but I did not agree that the Health Care Plan was completely appropriate for my pet.
No Health Care Plan and costs were presented to me during my pets visit.
7. Did you have to wait to see the doctor?
*
No! The doctor arrived in the room shortly after the exam room nurse.
Yes, I waited < than 5 minutes for the doctor to arrive in the room.
Yes, I waited > than 5 minutes for the doctor to arrive in the room.
8. Did you feel the costs of your pets appointment were equal to the value and service of care your pet received?
*
Yes!
No.
(Optional) Name
(Optional) Pet's Name
(Optional) Date of Visit
General Comments
Please spell the word "dog"
*
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Office Hours
Mon, Thurs, Fri:
9:00 AM - 5:30 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 12:30 PM
